Charge 3 not synching with Moto E5

[JG65]

Losing patience with this fitbit, it stops syncing every day and i have to disconnect from Bluetooth, delete the app and start again and then when i try to pair again it takes several attempts. Can anyone advise before i throw it out the window and but a cheap version that was so easy to use!!

Moderator edit: Clarified subject

[LanuzaFitbit]

Welcome to the Forums @JG65

Thanks for sharing all of the steps that you have tried  to get it to work.

This might be happening because the Moto E5 is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone.

As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. Some users of unsupported devices have mentioned that following these steps helps with the syncing.

If none of the above works, you could try to use a computer or another mobile device to try and sync your Fitbit to your account. Click here to get instructions on how to sync with other devices.

Let me know if you have any further questions.