Charge 3 not syncing and unable to setup Aria 2 scale

[K.i]

After last update my charge 3 is not syncing. Iv also got the new aria 2 today and it will not conect to the app.

When will this be fixed!?!

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @K.i welcome to the Community Forums, it's a pleasure to assist you with your syncing concern.

I appreciate all the information that was shared with me, I'm sorry to know that you're unable to sync your Charge 3 and pair your Aria 2 scale. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync?.

Please make sure that your mobile device is compatible because due to a compatibility concern you can experience connection difficulties.

Regarding your Aria 2 scale, since you already have a Fitbit account, use the Fitbit app on your phone, tablet, or Bluetooth-enabled Windows 10 computer to set up your new scale. To do so, please follow the next steps:

1. In the Fitbit app, tap the Today tab > your profile picture.
2. Tap Set Up a Device.
3. Choose your device.
4. Follow the on-screen instructions to create a Fitbit account and connect your scale to the internet. You must know your wireless network password, and the scale must be within range of the network.

If you have trouble setting up Aria 2, briefly press the button in the battery compartment to restart your scale and begin the setup process again.

I'll be around if you need anything else, keep me posted,

[K.i]

There is nothing wrong with my gear or my phone, its the update. Everything
worked fine until the last update...

[RicardoFitbit]

Thanks for your update @K.i, sorry for the delay in responding your post.

Please take in consideration that if a mobile device is not compatible with our products and services, we cannot ensure a proper function of all your Fitbit device features due to Android, Fitbit app and device updates. Please let me know if your difficulties are resolved after trying the above steps that were shared in my previous post.

See you around,

[K.i]

Still cant sync my charge 3. Androide is updated and fitbit is uodated. Tried to uninstal the app, nothing... try to remove charge 3 from the app, and now I cant re-pair charge3 with the app..so now I have nothing. And yes Iv done everything i found on the forums. Im left with an app and a watch that dont pair..from what i can see im not the only one. You guys should get the finger out and figure this **ahem** out.tierd of waiting for something to happen

[RicardoFitbit]

Your reply is appreciated @K.i, my sincere apologies for the delayed reply again.

Thanks for troubleshooting this situation with the steps that were shared on my previous post, I totally understand how frustrating this matter can be for you, take in consideration that my only intention is to help you out To move forward with this, can you please let me know which mobile device you're currently using? Also, can you please try with another compatible mobile device or with your computer so we can discard that this issue is with your account itself?

Looking forward to your reply.