Charge 3 not syncing to my s8 or any other device

[donnajm]

My charge 3 is not syncing to my phone or any device. I have read all the other comments on here about the same issue & followed the advice that was given with no luck. Plese help

[SteveH]

I don't know what you have already tried but the usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/
• if none of that works then contact customer support: contact.fitbit.com