Charge 3 not syncing with Galaxy Note 9

[Rgrenz]

Charge 3  not syncing with note 9. Restarted both devices, checked for updates, unpaired charge 3. Now it won't pair with the note 9. Basically this thing is useless now.

[JenRNFit]

Having same issue with my Note8!! No resolution yet!

[Cmthws81]

If your device is not syncing, try to do these steps:

- Open Bluetooth settings on phone

- Select settings icon next to the Charge 3 (if appears under paired devices)

Select Unpair.

Then attempt to setup Fitbit from scratch by using the app.

If that doesn't work, try to restart phone and attempt setup again.

If you're still having problems, try the steps below:

Restart your Fitbit:How do I restart my Fitbit

Reset Bluetooth settings by going to the settings of the phone

Select apps 

Select three dots located at the top right

Select show system apps

Scroll down 'til you find the Bluetooth 

Tap Force Stop 

Select Storage

Clear Data

Then try to setup Fitbit again and should be able to work 

[Rgrenz]

Did all of the steps mentioned many many times. Still not pairing or syncing.
The phone sees the charge 3, i can get a pairing code, but then it will try to connect and then fail.

I only get as far as it says it is trying then it fails. on the charge 3 it just shows the diamond pattern.
All the problems i have had with this started shortly after the last update. And now even if you fix the problem in the next update, i can't get it due to the fact i can't pair my charge 3 to any device, whether it is my phone or tablet.

[Cmthws81]

So maybe your Fitbit is paired to the Bluetooth of the tablet. I suggest you to check that as well

[Rgrenz]

It is not connected to the tablet because the exact same thing was happening when i tried to pair it with the tablet this morning.
It would show the code, then say it was connecting, the charge 3 would have the diamond and then the tablet would say couldn't connect and to try again later.
all these problems started right after the last update to the fitbit firmware

[Cmthws81]

Have you tried to restart your devices and attempt to do it again?

Sometimes it helps... 

If it doesn't work I think it's better if you contact customer support

[Rgrenz]

Yes. I have restarted the devices many times.

[Rgrenz]

Finally got it to pair and sync. I had to pair it with my old phone, then my Google settings automatically updated my newer phone.

[Cmthws81]

Glad to hear your Fitbit is now syncing! 😁

[LanuzaFitbit]

Welcome to the Forums @Rgrenz. Hello @Cmthws81 and @JenRNFit.

Thanks for trying all of those steps that have been recommended and sharing your experience on the matter.

@Cmthws81 It's always great to see users helping each other out! Thanks for being around.

@Rgrenz Glad to read that everything seems to be working properly for you. Hopefully it continued to work like that without any hiccups. 

@JenRNFit It is possible that this could be happening because the Note 8 is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone. As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. Have you tried all of the steps that have been shared around? It is possible that they could help.

Let me know if you have any further questions.

[SunsetRunner]

I have the same issue - I took my first fitbit back to the store and exchanged it for a different one thinking the first one must be a lemon - however it worked and paired with my Samsung galaxy 7 when I changed to the note 9 problems began.  

[SunsetRunner]

Actually if you go to the web site it has the list of compatible devices  - the Note 9 is not listed with the Charge 3 !! so why did it take my calling Samsung to find out that they did not work.. it seemed to be transferred when the phone was originally set up and worked for a few days then it quit.  I called Fitbit and told them my operating system AND that I had a Note 9 - and they gave me the run around.. try this ..3 days of trial and error -  do this no that..  they should have known - I should have looked at the web site and would have if it had not worked immediately after the setup of the phone..  I am angry with them for wasting my time - they should have checked and asked and even re-checked which phone – 3 days of messing with instructions. .. They must have known it was not compatible – not good assistance on their part..  DONE WITH THEM - That is not customer service --  The Fitbit Charge 3 goes back ASAP  along with my comments to the store that sold it.. so they can tell others that it does not work with the NOTE 9 -- disappointed does not even begin to cover it. I have purchased several other Fitbit's over the years and given them as gifts.. never more.. VERY poor tech support.

[J9inFL]

I am so sad that I am having this problem too. My new Fitbit stopped synching on 11/5/18. What a disappointment. 

[LanuzaFitbit]

Welcome to the Forums @SunsetRunner and @J9inFL

I apologize for the delay in my response.

 The Note 9 is a supported device. You can click here to read the full list. 

I'd recommend is that you try to follow the steps listed in this help article. While you might have already tried some of those steps, be sure to try going through all of them in order as they should get your Fitbit to sync again.

Let me know if you have any further questions.

[SunsetRunner]

All you have to do is turn the Wi-Fi off unless you have it with 1GB speed
otherwise the Wi-Fi and the phone do not get along with a large quantity of
data turn the Wi-Fi off .. Sync your phone to your Device then all is
Functioning as it should .. You can turn your Wi-Fi back on

[Firefighter45]

I have tried all these thing even went to verizon to help. Fitbit sent new tracker as they thought it was the tracker but I got the new one and the same thing is happening. I had an update with the phone and seems that after that was when the problems started. I can't tell you how upset this makes me. I have a over hundred dollar tracker that doesn't work. And read here doesn't seem fitbit knows what to do but tell you keep doing what you are and it does nothing but pisses me off that it doesn't work. Seems it's a program problem with note 9 and fitbit.