help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

One cannot be found on Android phone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-04-2019 12:09

‎09-04-2019 12:09

I don't know if it's the app on my phone or the Fitbit One.  It constantly says cannot find device.  I've deleted the app and reinstalled it. I keep restarting the One. Nothing helps.  Do I need a new Fitbit?  I like being able to put it in my pocket.  I don't want to wear it on my wrist. Any suggestions? Or is it just a problem with the app and it will eventually resolve? Anyone else having this problem?

Best Answer
2 REPLIES 2

‎09-04-2019 12:16

‎09-04-2019 12:16

I am having same problem.  Going on for weeks.  Follow all tbe instructions i was told.  It will not allow me to stay synched.  I need help.

Best Answer

‎09-05-2019 06:24

In response to Shunk79

‎09-05-2019 06:24

All good now.  Got the new update.  Hoping it keeps working.  

Thanks

Best Answer
0 Votes