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Charge 3 not syncing with Samsung Galaxy S8

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‎09-03-2019 00:21 - last edited on ‎09-03-2019 12:25 by Fitbit Moderator

‎09-03-2019 00:21 - last edited on ‎09-03-2019 12:25 by Fitbit Moderator

please add me to long list of people who's Fitbit is not syncing to phone anymore I have the samsung s8 and it will not sync at all anymore iv had the fitbit charge 3 for less than a year and it's the worst 1 iv had so far 

 

Moderator edit: Subject for clarity 

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‎09-03-2019 12:25

‎09-03-2019 12:25

Hello @manorbird, welcome to the Community Forums!

 

Thanks for the information that was share din your post. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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