help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Heart rate stuck on Fitbit app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-03-2019 04:19 - last edited on ‎09-03-2019 12:13 by Fitbit Moderator

‎09-03-2019 04:19 - last edited on ‎09-03-2019 12:13 by Fitbit Moderator

Hi 

 

My heart rate has not updated since Sunday morning (2 days). I've tried hard restarting my fitbit blaze and restarted my phone but it is still not working. Everything else is syncing fine. The heart rate is displaying on the blaze. Any idea what else can be done to fix this or is this a bug in the app? 

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎09-03-2019 12:12

‎09-03-2019 12:12

Hello @Rich_151, welcome to the Community Forums!

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. To better assist you with this, can you please let me know which Android device you're currently using? Also, did you experienced this situation in the past? If you haven't already done so, please try the following steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your Fitbit credentials.
  7. Let me know if the issue persist.

 

Keep me posted and let me know if you have any additional questions. 

Best Answer
0 Votes