Charge 3 not syncing with Samsung

[LynneMT69]

My new charge 3 not syncing with Samsung?

[SteveH]

Which Samsung do you have? Have you checked that it works with fitbit at www.fitbit.com/devices ?

[LynneMT69]

Hi Steve
I've got a Samsung galaxy 7 edge. It's worked perfectly fine with my previous charge 2 fitbit. It counts my daily steps but not sleep patterns and weekly stats?
Thanks
Lynne
Sent from my Samsung Galaxy smartphone.

[SteveH]

That's strange. I would normally expect all data to sync or none at all. I'm afraid I haven't come across that before so cannot suggest anything.

If you don't get any help from the community then try customer support via contact.fitbit.com

[LynneMT69]

Thanks Steve


Sent from my Samsung Galaxy smartphone.

[Jake1955]

Just FYI Steve.. Same issue with Samsung Galaxy Sky Pro J7.. both my wife and mine. Haven't been able to see any sleep info on watch at all. Says ''sleep not tracked' yet it is on my phone. Major sync issues here too. Purchased 2 watches less than 1 week ago. Thank you for any suggestions.

[PoppopFIT60]

Having the same issue. Just received my charge 3 today. Thought I would replace my charge 2 that stopped syncing.  I am besides myself. Wasted slot of time and energy. 

[PoppopFIT60]

Having the same issue. Just received my charge 3 today. Thought I would replace my charge 2 that stopped syncing.  I am besides myself. Wasted alot of time and energy. 

[LynneMT69]

Fitbit have been emailing me directly with possible solutions to resolve this. However,  we have exhausted all avenues and a few other things have gone slightly wrong now so they are going to hopefully replace it. I've got to say that they've been brilliant. 

[hondar]

I received my charge 3 for Christmas. I set it up and it was syncing fine. I have not been able to get it to sync since January 10th. Interestingly enough, my husband has an Alta HR which he has had for a couple of years.  It also quit syncing on December 31st.

I've done all the help features, including uninstalling and reinstalling. We've also reset both devices. I also tried to "replace" my Charge 3  in my Fitbit app. It wouldn't even connect to Bluetooth at that point. I guess my next step is to contact Fitbit.

[Sarat88]

Mine is doing the same as of today. Its telling me I have not charged my fitbit despite it being 100% charged. It also will not sync. It's been that way for two days, I just noticed today. 

[LynneMT69]

I would certainly contact Fitbit direct, I think there is a fault on some of these Charge 3's as I'm hearing the same thing way too often.

Sent from my Samsung Galaxy smartphone.

[SunsetRunner]

Hondar: You might want to see the final outcome here:

https://community.fitbit.com/t5/Android-App/Fitibt-Charge-3-stopped-syncing-refuses-to-re-pair-with-...

Briefly, I found that I needed to wipe the device's user settings to re-pair and start syncing again.

Cheers,

Stewart