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Charge 3 not syncing

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‎11-02-2020 07:53 - last edited on ‎11-02-2020 21:03 by Fitbit Moderator

‎11-02-2020 07:53 - last edited on ‎11-02-2020 21:03 by Fitbit Moderator

My charge 3 stopped syncing.  I have tried uninstalling and reinstalling the app but that only made things worse.  HELP!!!

 

Moderator Edit: Clarified subject

  

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‎11-02-2020 21:01 - last edited on ‎08-25-2025 06:07 by Fitbit Moderator

‎11-02-2020 21:01 - last edited on ‎08-25-2025 06:07 by Fitbit Moderator

Hello @funkD, welcome to the Community Forums!

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

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