Versa 2 date and time are incorrect

[mhoward058]

I have done all the troubleshooting to fix the date and time on my watch. I "disconnected" it from the app and then reset it up, I shut it down and turned it back on and resynced, I turned off the automatic update and changed the time zone, changed it back synced, changed the automatic update back on and synced, changed it from 12 hour to 24 hour on the website. Nothing has worked. App says synced current day and time. What do I do?

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @mhoward058, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you and further investigate this situation, can you please let me know which phone are you using with your Versa 2? As it turns out, our Fitbit devices use your mobile device information to display the time with the syncing process, therefore, by simply syncing your Fitbit it should display the time that’s configured on your phone. 

However, this may also also be fixed by updating the time zone in your Personal Settings. For step-by-step instructions, please check our help article: How do I change the time on my Fitbit device? and let me know how it goes.

Let me know if further assistance is needed, I’ll be here.

[mhoward058]

I have also tried to update my time zone. That did not help either. I am currently using the new Samsung s20 fe 5g.