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Charge 3 not tracking sleep

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‎06-05-2020 20:14 - last edited on ‎06-07-2020 15:12 by Fitbit Moderator

‎06-05-2020 20:14 - last edited on ‎06-07-2020 15:12 by Fitbit Moderator

I started wear a Fitbit Charge 3 in April. Sometimes it does not track my sleep. Last time my sleep was not tracked at all. There is no change in the manner i wear the fitfit since day 1.

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎06-07-2020 15:12

‎06-07-2020 15:12

Hi @JS.sg, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know if your device is not tracking sleep information at all or Sleep Stages? How many times you experienced this issue? In the meantime I receive your answers, please restart your Charge 3 and try wearing it on your non-dominant hand when you're going to sleep. 

 

Let me know if the issue persists and if you have any additional questions. 

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‎06-07-2020 19:36

In response to RicardoFitbit

‎06-07-2020 19:36

Hi RicardoFitbit,

Let me share a few examples:

1. 13 May, 2 hr 15mins 06:08 bedtime 08:25 wake up. 0x awake, 2x restless 2min awake/restless. Note I went to bed at 11.48pm.

2. 17 May 2 hr 31mins 05:38 bedtime 08:14 wake up. 0x awake, 4x restless 5min awake/restless. Note I slept at 11.35pm.

2. 23 May, it showed as 6hr 51min 2x awake 4x restless.2x awake, 4x restless, 26min awake/restless. 00:52 bedtime 08:52 wake up. Sleep pattern chart is without any data. I went to bed at 00:20.

2. 1 Jun, 2 hr 12 min 0x awake 2x restless 8min awake/restless. 06:00 bedtime 08:20 wake up. Sleep pattern without any data. Note I went to bed at 11.35pm and knocked out shortly after.

 

 

 

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