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Charge 3 showing yesterday's information

ANSWERED
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‎08-19-2019 04:33 - last edited on ‎08-19-2019 13:06 by Fitbit Moderator

‎08-19-2019 04:33 - last edited on ‎08-19-2019 13:06 by Fitbit Moderator

Hello, 

My charge 3 app is gone crazy, its giving me yesterdays steps for yesterday and today, reading different to my actual fitbit. It's also giving sleep for night which hasn't even happened yet. I hope someone can help me with this please. 

 

Moderator edit: Subject for clarity 

Best Answer
1 BEST ANSWER

Accepted Solutions

‎08-19-2019 13:06

‎08-19-2019 13:06

Hello guys! It's a pleasure to provide assistance with this. Welcome to the Community Forums @Moonshine59. It's nice to see you again participating in the Community Forums @Kilt.

 

@Moonshine59 I appreciate the details that were shared in your post, sorry for the inconvenience you're experiencing. If you haven't already done so, I recommend you to check the timezone settings of your device just as @Kilt suggested you. To do so, please refer to the help article: How do I change the time on my Fitbit device? and let me know how it goes. Also, you can try the restart process to refresh your device performance. 

 

@Kilt Thanks for your post and the suggestions that were shared, the willingness to help is always appreciated. Don't hesitate to contact me back if you need anything else.  

 

See you around.

View best answer in original post

Best Answer
2 REPLIES 2

‎08-19-2019 12:27

‎08-19-2019 12:27

Try checking the timezone settings.

Best Answer

‎08-19-2019 13:06

‎08-19-2019 13:06

Hello guys! It's a pleasure to provide assistance with this. Welcome to the Community Forums @Moonshine59. It's nice to see you again participating in the Community Forums @Kilt.

 

@Moonshine59 I appreciate the details that were shared in your post, sorry for the inconvenience you're experiencing. If you haven't already done so, I recommend you to check the timezone settings of your device just as @Kilt suggested you. To do so, please refer to the help article: How do I change the time on my Fitbit device? and let me know how it goes. Also, you can try the restart process to refresh your device performance. 

 

@Kilt Thanks for your post and the suggestions that were shared, the willingness to help is always appreciated. Don't hesitate to contact me back if you need anything else.  

 

See you around.

Best Answer