Charge 3 stopped synching and sleep not working.

[lleemish]

I got he new Charge 3 and for the first week it was great. Everything was working, it synched all data and things were good. Then everything just stopped. Last synch was 11/17 and I cant get it to do it. I've tried it with the c3 on charge off charge restarted both c3 and phone. Uninstalled and reinstalled app on phone and nothing. When I try to synch I get a red exlimation thing. Getting really frustrated and dont know what to do.

[SteveH]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/
• if none of that works then contact customer support: contact.fitbit.com

NB I appreciate that you have tried some of these but I include the full list for others that stumble across this thread.