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Charge 3 suddenly stopped pairing on my Samsung 8

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‎05-31-2020 02:45

‎05-31-2020 02:45

I have tried everything suggested on the community help page, turned off blue tooth and on again, turned off phone and on again, restart and reboot fitbit, reinstall app, unpaired everything from my blue tooth, stopped all apps in background. Cleared user data. I have done this repeatedly and have wasted hours trying to fix the problem. Now giving up and deem the tracker unfit for purpose. Was considering to upgrading to Charge 4, but now I am considering buying another brand which is reliable and effective.  

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‎05-31-2020 11:06 - edited ‎05-31-2020 11:25

‎05-31-2020 11:06 - edited ‎05-31-2020 11:25

Are you saying that your tracker will not sync? Check my post here.

That you cant set the tracker up? At what step does the setup fail and any error messages.

You can not pair the tracker through the phone, so I'm not sure what the title is related to 

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‎06-01-2020 01:21

In response to Rich_Laue

‎06-01-2020 01:21

At first it wouldn't sync and now, following guidelines from the fitbit community, when trying to pair via bluetooth connection, it recognise charge 3, but says it couldn't pair. Never had problems before and I have not touched any settings on my phone or fitbit before the problem started. 

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