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Connect fitbits for two people in same household.

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‎05-11-2020 20:03

‎05-11-2020 20:03

I have had a fitbit for several years and my wife just got one. How can I connect both of them so that we each can get all the information?

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15 REPLIES 15

‎05-11-2020 20:25

‎05-11-2020 20:25

Each user needs separate Fitbit account with different emails.

The best way is if you have a separate sync device, phone or tablet for each.

If only one sync device, you have to log out of your account and create a separate account for your wife. Then you will have to keep logging out of one account and into the other one.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎05-15-2020 06:43 - last edited on ‎05-15-2020 14:42 by Fitbit Moderator

‎05-15-2020 06:43 - last edited on ‎05-15-2020 14:42 by Fitbit Moderator

I am attempting to set up a Charge 2 on a Samsung s6 phone. The phone cant find it. I tried the set up on my s8 phone that has a versa paired and it could find it. But if I try to set it up on that phone it mixes up the 2 fitbits.  Why wont it work on the s6 phone? 

 

Moderator edit: Subject for clarity 

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‎05-15-2020 14:42

In response to GRC1530

‎05-15-2020 14:42

Hi @GRC1530, it's nice to see you again participating here in the Community Forums! 

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

I'll be around if you need anything else, please keep me posted.

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‎05-15-2020 15:05

In response to RicardoFitbit

‎05-15-2020 15:05

The phone cant find the fitbit.
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0 Votes

‎05-15-2020 15:07

In response to GRC1530

‎05-15-2020 15:07

Your reply is appreciated @GRC1530.

 

That's correct. Please try the troubleshooting steps that were shared on my previous post and let me know if the issue persists.

 

Keep me posted.

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‎05-18-2020 07:24

In response to RicardoFitbit

‎05-18-2020 07:24

I get to the point of "try again" and that's as far as I can get. Could it
be the phone I'm trying to connect with? Could it be that I have another
fitbit connected to another phone? I am at a loss what to do. My wife's new
Fitbit is not good if I cant get it set up. Also how can I check battery
life on it?
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0 Votes

‎05-18-2020 18:41

‎05-18-2020 18:41

I have written before but have not received much help. I have a versa connected to my samsung 8. Works fine. My wife received a charge 3 and I have been trying to set it up on her phone a samsung 6. We are in the same line with two separate numbers. I cant set her fitbit up. I get to the point of "try again" and can get no further. I cant set hers up on my phone be cause it then picks up my activity. What can I do?

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‎05-18-2020 22:58

In response to GRC1530

‎05-18-2020 22:58

Hi @GRC1530  your three threads were merged together so you can get your responses in one place. You have had help from both a member of the Community Council @JohnnyRow  and from Fitbit Moderator @RicardoFitbit  so you have had people trying to assist you.

 

When you try to set your wife up, turn off your own phone and get your device out of range. 

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎05-19-2020 07:59

In response to GRC1530

‎05-19-2020 07:59

@GRC1530 wrote:

I have written before but have not received much help. I have a versa connected to my samsung 8. Works fine. My wife received a charge 3 and I have been trying to set it up on her phone a samsung 6. We are in the same line with two separate numbers. I cant set her fitbit up. I get to the point of "try again" and can get no further. I cant set hers up on my phone be cause it then picks up my activity. What can I do?

I don't understand "in the same line with two separate numbers."  I have heard of having phone set-up so one number can be reached by an outside calling 2 different numbers, but this sound like the opposite: someone call call your number but it might get routed to either of your two phone numbers.

Please explain further.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎05-19-2020 08:11

In response to JohnnyRow

‎05-19-2020 08:11

There are two different numbers on the phones and her phone has her own
email but her phone also gets all facebook, news releases, etc that go to
my phone. If I connect her fitbit to my phone it registers my steps etc.
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‎05-19-2020 08:30

In response to GRC1530

‎05-19-2020 08:30

When you tried connecting her fitbit to your phone, are you sure you were using 2 separate fitbit accounts/email, and logging out of one account and then into the other to see each dataset?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎05-19-2020 08:42

In response to JohnnyRow

‎05-19-2020 08:42

Do you mean just using her email instead of mine when I try to connect to
my phone? I would rather if possible connect to her phone.
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0 Votes

‎05-19-2020 08:56

In response to GRC1530

‎05-19-2020 08:56

@GRC1530 wrote:
Do you mean just using her email instead of mine when I try to connect to
my phone? I would rather if possible connect to her phone.

I understand that, but in recent posts, you were also talking about what happens when you tried using your phone for both.  So I was trying to understand that situations first.

So now I'm getting confused just trying to understand which situation you are talking about.  It doesn't help to be intermixing both situations.

To try to make sense of your situation, I think we need to first go back to the beginning and define which situations we are talking about - one phone or two, and explain anew what is happening in that case.

 

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎05-19-2020 09:14

In response to JohnnyRow

‎05-19-2020 09:14

I know I'm confusing but I really are kind of stupid with this and I
appreciate your patience. I would like to pair it with her phone if
possible. This is where I can get to a certain point and no farther. She
has her own email but both phones like I said get the same facebook etc.
Best Answer
0 Votes

‎06-01-2020 11:50

In response to GRC1530

‎06-01-2020 11:50

Thanks for your replies and the details that were shared @GRC1530,  my apologies for the delay in responding your post.  

 

Thanks for the details that were shared with us and for your patience with this situation. If you would like to setup your wife's Fitbit device, please follow the steps that were shared on my previous post. Such information includes the step-by-step instructions to setup a Fitbit device and if you experience difficulties with this process (meaning that the mobile device of your wife cannot find the Fitbit), please try the troubleshooting steps that are specified there.

 

If you continue experiencing difficulties with this process, please try to setup the Fitbit device with another mobile device. Please make sure that your phone and Fitbit devices are not nearby during the setup process of your wife's Fitbit to avoid Bluetooth interference.

 

@Odyssey13 @JohnnyRow Thanks for your support. 🙂

 

I'll be around. Let me know if you have any additional questions.

Best Answer