Charge 3 sync issue

[LoreleiNeith]

I am still unable to sync to my A5 after trying everything, including unistalling and re-installing. 

Charge 3 seems not to pair any longer.

I have seen different users emails on the similar topics for the past 2 days, so it seems to very likely be an issue from your end but no one is even responding nor acknowledging a possible issue..  Are you going to leave us to our technical issues without any assistance?

[SteveH]

Hi @LoreleiNeith I've been using fitbits for around 6 years now and syncing has been an issue from time to time throughout that period. I don't think there's an ongoing specific issue that they are looking at.

What has always worked for me is:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through Fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

[LoreleiNeith]

Thank you!!!! I shall try all that you have suggested and let you know!

I appreciate your help!