05-27-2020 23:38 - edited 05-27-2020 23:42
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05-27-2020 23:38 - edited 05-27-2020 23:42
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I am still unable to sync to my A5 after trying everything, including unistalling and re-installing.
Charge 3 seems not to pair any longer.
I have seen different users emails on the similar topics for the past 2 days, so it seems to very likely be an issue from your end but no one is even responding nor acknowledging a possible issue.. Are you going to leave us to our technical issues without any assistance?

05-27-2020 23:51
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05-27-2020 23:51
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Hi @LoreleiNeith I've been using fitbits for around 6 years now and syncing has been an issue from time to time throughout that period. I don't think there's an ongoing specific issue that they are looking at.
What has always worked for me is:
- restart phone
- restart fitbit using this procedure: Help article: How do I restart my tracker?
- restart fitbit a few more times (it doesn't always work)
- "forget" the fitbit in the phone's bluetooth settings
- go through Fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?
If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

05-28-2020 00:19
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05-28-2020 00:19
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Thank you!!!! I shall try all that you have suggested and let you know!
I appreciate your help!

