help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inaccurate distance compared to steps

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-24-2020 07:33 - last edited on ‎05-27-2020 19:52 by Fitbit Moderator

‎05-24-2020 07:33 - last edited on ‎05-27-2020 19:52 by Fitbit Moderator

Hi 

The other day my fitbit recorded 13934 steps and a mileage of 34.44 not 7.19 miles. 

How can I edit the mileage? I have used an updated app synced and restarted my fitbit several times. 

Thanks 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

‎05-27-2020 19:52

‎05-27-2020 19:52

Hi @Jmu2, it's nice to see you again participating here in the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? Which Fitbit are you using? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.
  7. Restart your Fitbit device.

 

 Let me know if you have any additional questions,

Best Answer
0 Votes

‎05-27-2020 23:09

In response to RicardoFitbit

‎05-27-2020 23:09

I have tried all you have suggested for my fitbit Alta. I have a Samsung A5 2017 and am still trying to sort out the one hugely inaccurate mileage of 34.44 miles for 13943steps recorded on 22.5.20. It has obviously messed up the scale of my mileage graphs. 

An email from fitbit support suggest a long restart. 

I'm really keen to sort this one day.

Thanks 

Best Answer
0 Votes