Charge 3, syncing issues since 6/18

[SunsetRunner]

I've had synching issues with my Charge since the 18th. I've force stop, cleared cache, rebooted, uninstalled/reinstalled, did the hokie poki and turned myself about. You name it, I've done it. I have the new version for the app, my phone(Android S9) is up to date. When I reinstall, it'll work for a few hours then stop. 

Anyone else have any luck?

Moderator Edit: Clarified subject

[SilviaFitbit]

@SunsetRunner Welcome to the Fitbit Community. Thanks for the troubleshooting performed prior to posting. 

I appreciate the detailed information shared. Once you mentioned the hokey pokey, I believe the recommended troubleshooting has been performed, 😉 the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Hope this helps. 

[SunsetRunner]

Thank you for responding. I'll try that😊

[serafinacat]

Having the same issue since last month. I've uninstalled/reinstalled app, rebooted charge 3, made sure android was up to date, removed the Fitbit from the account, etc. Started working for a few hours yesterday, but back to the same sync issues today. 

[SilviaFitbit]

@serafinacat Hi there. Thank you for the troubleshooting performed prior to posting. 

Since you mentioned that it worked for a few hours, I'd like you to make sure you're following these tips as they will help you using the Fitbit app on your Android phone.

Hope this helps.