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Charge 3, syncing issues since 6/18

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I've had synching issues with my Charge since the 18th. I've force stop, cleared cache, rebooted, uninstalled/reinstalled, did the hokie poki and turned myself about. You name it, I've done it. I have the new version for the app, my phone(Android S9) is up to date. When I reinstall, it'll work for a few hours then stop. 

Anyone else have any luck?

 

Moderator Edit: Clarified subject

 

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4 REPLIES 4

@SunsetRunner Welcome to the Fitbit Community. Thanks for the troubleshooting performed prior to posting. 

I appreciate the detailed information shared. Once you mentioned the hokey pokey, I believe the recommended troubleshooting has been performed, 😉 the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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Thank you for responding. I'll try that😊

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Having the same issue since last month. I've uninstalled/reinstalled app, rebooted charge 3, made sure android was up to date, removed the Fitbit from the account, etc. Started working for a few hours yesterday, but back to the same sync issues today. 

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@serafinacat Hi there. Thank you for the troubleshooting performed prior to posting. 

Since you mentioned that it worked for a few hours, I'd like you to make sure you're following these tips as they will help you using the Fitbit app on your Android phone.

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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