Charge 3 syncing issues with Android

[Kate0809]

I stumbled upon Mikes Unboxing video on You Tube and he has several videos on steps to take if having syncing Fitbit with Andoid phones.  I followed his very clear instructions and it worked!!! He has videos for various Android systems.   He also explains how if you get an upgrade to the current Android version that you will have to go through the process again so handy guy to keep around!  Hope this helps the many, many people having the same problem.  Good luck.

Moderator edit: updated subject for clarity

[LizzyFitbit]

Hi there @Kate0809. It's always great to see you here.

Thanks for the information provided and I'm glad that the suggestions found in YouTube worked to get your device syncing. You did a fantastic job and I'm sure others will find your post very helpful! If you need help with any other question, feel free to let me know.

By the way, I'd like to invite you to visit our Discussion Board where you can share your experiences, meet people and create new topics.

Catch you later! 

[Kate0809]

The fix only lasted for 4 hours and the same problems returned. After 7 days of trying to get the tracker to work I have returned it and will never purchase a fitbit product again due to an inferior, untested product and horrible customer service.

[LizzyFitbit]

Hi @Kate0809. Welcome back. I'm sorry for my delayed response.

Thanks for getting back, and sharing your feedback towards the Charge 3. I totally understand your point of view, and I'm sorry that you've had this experience with your device. Our team will keep working to improve it based on the Community posts, and your comments will not be taken for granted. I appreciate the time spent troubleshooting your device, don't hesitate to let me know if you have any other question.

Hope to see you around.

[Rlindsey · Accepted solution]

How do I find Mike's on boxing videos on YouTube

[royfreeman]

Clearly there is a problem with Android 9 and notifications. Will fitbit quickly create a new update to fix this bug? Otherwise my Blaze is just an overpriced tracker and lacks its functions which drove me to purchase. 

[Kate0809]

Do a search on YouTube for Mike's unboxed fitbit charge 3. A list of his videos pop up and one is FIX for sync problems with fitbit with android.

[royfreeman]

Those fixes are for Android 8, haven't seen one for Android 9 operating system, but I'll go back and take another look. 

[LizzyFitbit]

Hi @Rlindsey and @royfreeman. Welcome to the Community Forums. @Kate0809, I'm glad to see you here. I'm sorry for the delay in my response.

Thanks for getting back and sharing more details about your devices not syncing correctly. Fitbit is aware of the syncing issues experienced with Android 9 and they're working on this situation to bring a solution as soon as possible. While at this moment there isn't a time frame when the fix will be available, I'd recommend to keep your Fitbit device and the Fitbit app updated.

If you have another question, feel free to let me know.

[RufusJCat]

Maybe the problem is that your software development team is just not very good?  I had a pebble watch before, I loved it, I would have kept using it because it was simple, smart, and it just worked.  Fitbit bought their company, destroyed the product, and hasn't been able to produce anything as elegant or functional.  Holy crap, all you need to do here is make the watch sync with a phone more than three times I'm a row without having to spend hours turning Bluetooth on and off, restarting the watch, restarting the phone.  That's all we really want.  Pull everyone off the dev team working on new features, dedicate them to figuring out why these things regularly fail go do the basic stuff, and fix it. 

[LizzyFitbit]

Hi @RufusJCat, welcome to the Community Forums. I'm sorry for my delayed response.

Thanks for taking the time to share our feedback, and I'm sorry that you've experienced syncing issues with your Charge 3. While there are some troubleshooting steps that we suggest to try, I understand where are you coming and our team will keep working on the Charge 3's performance based on the comments posted in the Community. Since there are some factors that may prevent your device from syncing, please provide me with the following:

• Your phone's model and Android version.
• The Fitbit app version.
• Have you turned off other Bluetooth connections when not in use?
• If you use more than one device to sync, have you made sure the other device isn't nearby?
• What's the error message displayed when trying to sync?

Also, please give a try to the following steps:

1. Remove the Charge 3 from the Bluetooth settings.
2. On your phone's settings, tap on Apps > Fitbit > Storage > Clear Cache.
3. Go back one screen, tap on force stop and reboot your phone one more time.
4. Open the Fitbit app, tap the Account icon and to setup a device.
5. Choose the Charge 3 and tap on replace device.
6. Follow the onscreen instructions.

Let me know how it goes.