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Charge 3 syncs only when the app is force stopped

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‎07-14-2019 05:40 - last edited on ‎07-15-2019 09:56 by Fitbit Moderator

‎07-14-2019 05:40 - last edited on ‎07-15-2019 09:56 by Fitbit Moderator

Hi there -

 

I have a Charge 3, and it will only sync with the Fitbit app if I go into Android settings -> Apps -> Fitbit and force stop the app.  

 

It's rather annoyigy to have to do this every time I want to sync my data.  I am up to date on the most recent app, have all day sync Turned on.

 Any ideas?

 

Moderator edit: updated subject for clarity

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‎07-15-2019 09:55

‎07-15-2019 09:55

Hi @allisauce, welcome to the Community Forums.

 

Thanks for letting me know about your Charge 3, and the steps that you've tried. I see where are you coming from, and I'm sorry that you've having these syncing issues. I'm here to help you out. To investigate, may I know your phone's model and Android version? Also, please take a screenshot of any error message displayed in the Fitbit app when trying to sync. For instructions to attach it in your reply, check this post.

 

I'd recommend to try the following steps to reconnect your device in your account:

  1. Remove the Charge 3 from the Bluetooth settings.
  2. Reboot your phone and restart your Charge 3.
  3. Open the Fitbit app, tap the Account icon > setup a device > Charge 3.
  4. When prompted, choose the option to replace your device and follow the onscreen instructions.

 

Give it a try and let me know how it goes.

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