help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 won't charge completely nor sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-31-2019 12:34 - last edited on ‎08-01-2019 15:33 by Fitbit Moderator

‎07-31-2019 12:34 - last edited on ‎08-01-2019 15:33 by Fitbit Moderator

Charge3 Wont charge completely won’t communicate with Samsung s4

Purchased  today

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎08-01-2019 15:33

‎08-01-2019 15:33

Hi @Desperate2, welcome to the Community Forums.

 

I'm sorry that your Charge 3 isn't working correctly. What do you mean by not charging completely? Do you see anything displayed on the screen? Also, what is the error message displayed when setting up your device?

 

In the meantime, I'd recommend to restart your device with the following steps:

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end on your Charge 3 making sure the button is aligned with the opening on the charging cable.User-added image
  3. Press the button for 8 seconds and release the button. You should see a smiley face icon displayed.
  4. Unplug your device from the charging cable.

 

Once this is completed, plug the Charge 3 back in the charging cable, turn on the Bluetooth in your Samsung Galaxy S4 and try the setup process one more time.

 

Let me know how it goes.

Best Answer
0 Votes