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How to sync a Fitbit device with Huawei P20 Pro phone?

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‎07-31-2019 10:09 - last edited on ‎08-01-2019 15:47 by Fitbit Moderator

‎07-31-2019 10:09 - last edited on ‎08-01-2019 15:47 by Fitbit Moderator

I found this post and seems to have worked with my p20 pro:

 

 

I think I may have found the issue and it's not with the fitbit devices. It is more with the Huawei devices and there power management. Could you try the following on your Huawei/Honor phone. 

 

Go to settings > battery > launch

 

Find the fitbit app in the list and toggle the button to manage manually instead of automatically. 

 

This will allow the fitbit app to run in the background and send you notification to your tracker and enable all day sync. 

 

Since I changed the setting it has been syncing and also sending message and phone call notification.

 

Please let me know how you get on!!

 

Moderator edit: updated subject for clarity

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‎08-01-2019 15:47

‎08-01-2019 15:47

Hi @HardmanM73, welcome to the Community Forums.

 

Thanks for letting me know that your device is now syncing with your Huawei P20 Pro phone. I'm glad about that and I'm sure others will find very helpful your post, since it includes the steps that worked for you. Now, you'll be back to crush your steps! I'd like to invite you to visit our Discussion Board where you can share your experiences, meet people and create new topics.

 

See you around! Cat Happy

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