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Charge 3 won't charge

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‎12-29-2018 16:33 - last edited on ‎12-30-2018 09:07 by Fitbit Moderator

‎12-29-2018 16:33 - last edited on ‎12-30-2018 09:07 by Fitbit Moderator

Even after a reboot. Call the phone nu.ber and it rings but noone answers. This is the 2nd. time since I bought my Charge 3. Certainly not happy. Short of chucking this in the wastecan does anyone know what I can do?

 

 

Moderator edit: updated subject for clarity

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‎12-30-2018 09:08

‎12-30-2018 09:08

@Archiesbaby1 Welcome to the Fitbit Community! It's great to have you here! Sorry to hear that your Charge 3 isn't charging. Try cleaning the contacts including using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this restart your device and see how it behaves.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎12-30-2018 09:19

In response to AlvaroFitbit

‎12-30-2018 09:19

Did all of that. Still no luck. Tried calling the number but noone answers. I am so frustrated. This is the 2nd issue I've had since purchased new in Aug. Pay too much $ for this reliability!



Sent from my Samsung Galaxy smartphone.
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