Charge 3 won't connect to Android device

[Anehol]

Byter telefon från iPhone till Android  jag får inte kontskt med mobil och klocka  hur gör jsg

Moderator edit: updated subject for clarity

[JohnnyRow]

Google translate (Swedish)

Change phone from IPhone to Android I do not kontskt with mobile and clock how do jsg

On old phone, go into settings for fitbit model and click trashcan at top left to disconnect bluetooth from there.

Then on new phone download Android Fitbit app from Play Store and log in with same email ID and password as on old phone.

[Anehol]

I fixed it  

Thsnk you  I had forget to log out from

The old phone

[Hedda11]

I have a new phone, and the old one is broken, so I can't disconnect from the old one. How do I connect charge 3 to my new phone?

[JohnnyRow]

---

@Hedda11 wrote:

I have a new phone, and the old one is broken, so I can't disconnect from the old one. How do I connect charge 3 to my new phone?

---

I don't think it is actually required to disconnect from old phone.  I think that just prevents notifications from going there.

Just download the Fitbit app on new phone, log in, making sure to use same Fitbit account/email you were using before, and on 'Account' page, 'Set up a Device'.

[JuanJoFitbit]

Hi @Anehol, welcome to our Fitbit Community! I'm glad to hear that you managed to get the issue resolved. Thank you for keeping the update here. Don't hesitate to get back if more assistance is needed.

@Hedda11, thank you for joining us in this thread and our Fitbit forums. I would like to follow up and would like to know if you were able to connect your Charge 3 to your new phone after following the great advice that shared my friend @JohnnyRow.

Looking forward to your response.