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Charge 3 won't keep the time

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‎04-13-2020 05:40 - last edited on ‎08-07-2020 14:57 by Fitbit Moderator

‎04-13-2020 05:40 - last edited on ‎08-07-2020 14:57 by Fitbit Moderator

My suggesting is that Fitbit start making firmware updates regularly so that new fitbit devices actually work with new phones. Fix the time loss issue. Fix the syncing issues. It is ridiculous that I have a new Fitbit and a new phone and I can only sync on average one in every 20 trys and then my Fitbit is losing time, up to over and hour, between syncs. A $2 watch from the dollarstore can keep time , why can't my almost $200 Fitbit keep time as well?

 

Moderator Edit: Clarified subject

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‎04-19-2020 14:32 - edited ‎08-07-2020 14:56

‎04-19-2020 14:32 - edited ‎08-07-2020 14:56

Hi @Nykkee. Welcome to the Community Forums.

 

Thanks for taking the time to share your feedback about the firmware updates and the support to new phones. I see where you're coming from and I'm sorry that your Fitbit isn't keeping the time correctly. Our team often releases updates for our products and the Fitbit app to improve their performance and your experience with them. To help you with this situation, please share the model of your Fitbit device and phone? Since you mentioned to have issues with the time due syncing issues, make sure to exhaust the troubleshooting tips from this help article.

 

I look forward to your response.

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‎04-19-2020 15:38

‎04-19-2020 15:38

I have a Samsung A70 phone and a Fitbit Charge 3. I haven't worn my Fitbit or tried to sync for days now due to these issues.

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‎04-25-2020 17:32

‎04-25-2020 17:32

@Nykkee i thought your request was rather clear as the problems are relatively widespread.

 

@LizzyFitbit I'm in the same boat as @Nykkee however I have completely different devices and operating system. I'm an iOS user  and have a flex/charge2/blaze and am having trouble getting them to sync.  Also the help article provided didn't help me,

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‎05-26-2020 03:46

‎05-26-2020 03:46

Not possible to synk my Charge 4 to my HTC 10 phone.

Works with Samsung S7 but not every time.

And why is it not possible to sync to a Bluetooth equipped PC running Windows 10?

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