Charge 3 won't pair with my Android phone

[Tsoltar]

I can't get my Charge 3 to pair with my Bluetooth. It is saying that the Charge 3 password or passkey is invalid. I don't even know what that is. I've tried rebooting the tracker numerous times. I've rebooted my phone and my Bluetooth many times. The Bluetooth recognizes the Charge 3 but won't pair. I can't synch. I've uninstalled and reinstalled my Fitbit app countless times and it won't even give me a synch option nor does it show any device settings for me to work with. I've also tried setting up a new device through the app and that won't work either.

I'm running out of options and patience. Should I just clear all data and start over again? Will that even work? Thanks

Moderator Edit: Clarified subject

[Odyssey13]

Hi @Tsoltar  the device pairs to the email address you use for your account and not directly with your bluetooth. Click to read how to set up. Be sure your phone is compatible, too.

[Tsoltar]

Thanks. Already paired to my email.

[CM23-4]

I am having the same problem however, when I try to pair I get a message that says an app is needed to use this device. I have the app. I have tried everything i have found on the internet and on fitbit but to no avail.  

[gdio53]

@CM23-4 

Are you using the app to setup the device?   The app does the pairing, you can't pair using the phone Bluetooth settings.

[Tsoltar]

Yes I tried that unsuccessfully too. Thanks

[SunsetRunner]

I'm having the same problem.  I'm starting to think it's the app causing the error

[Tsoltar]

They let me send the tracker back for a warranty replacement because
nothing worked. Good luck.

[Odyssey13]

Thanks for the update @Tsoltar  When it arrives, set it up as a replacement device on an existing account.

[SassyMarker]

I have the same problem.   This is my 4th forgot in 2 years.   I am done, fitbit products sux!  I am done!

[JuneOndeng]

Hello.. I'm having the same issue trying to pair my Versa 2 to my OnePlus 8T. How do I pair from the app? I did all the steps to set up new device from app. The app is actually syncing okay but I need it to pair with my phone to access GPS.