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Charge 3 won't sync to Android phone

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‎01-08-2020 05:16 - last edited on ‎01-10-2020 15:50 by Fitbit Moderator

‎01-08-2020 05:16 - last edited on ‎01-10-2020 15:50 by Fitbit Moderator

Since the last update I have been unable to synch my charge 3. It also doesn't keep the right time which is really annoying as I don't have a watch. Have tried changing clock face just gets stuck updating trying uninstalling and re installing nothing is working help! 

 

Moderator edit: updated subject for clarity

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‎01-10-2020 15:53

‎01-10-2020 15:53

Hi there @Merc174, welcome to the Community Forums. I apologize for the late response. I'm sorry to hear that you're going through this situation. I appreciate your time and efforts while troubleshooting this issue. 

 

I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

 

Let me know if there's anything else I may do to help you. 

Maria | Community Moderator, Fitbit


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