help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 won't sync to Galaxy Note 8

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-19-2018 09:06 - last edited on ‎12-20-2018 05:44 by Fitbit Moderator

‎12-19-2018 09:06 - last edited on ‎12-20-2018 05:44 by Fitbit Moderator

I set my charge 3 up, easily !

But from then on, every time I take a look at the app on my Samsung Note 8, I get the message " Bluetooth connection problem ".

 

I have to mess around for several minutes, every time I want to see the app, also it doesn't keep connection I go for a run.

 

It also logged a days exercise when I hasrdly moved all day but then on another day, when I was very active it didn't log a days exercise.

 

All in all, its pretty hopeless, can I have my money back ??   

 

 

Moderator edit: Clarified subject

Best Answer
22 REPLIES 22

‎04-22-2019 17:28

In response to LanuzaFitbit

‎04-22-2019 17:28

When is the note 8 going to be a supported device? 

Best Answer
0 Votes

‎04-25-2019 12:40

In response to KristinaW0913

‎04-25-2019 12:40

I just talked to them this morning and couldn't give me a time frame. Was having trouble linking email to my new Versa. Received texts ok. Taking it back to Costco. Such a disappointment. Shame on Fitbit.

Best Answer
0 Votes

‎04-25-2019 12:43

In response to KristinaW0913

‎04-25-2019 12:43

I just talked to them this morning and couldn't give me a time frame. Was having trouble linking email to my new Versa. Received texts ok. Taking it back to Costco along with a new charge 3. Such a disappointment. Shame on Fitbit.

Best Answer
0 Votes