Charge 3 won't sync

[Tracey08]

Have charge 3 on both phone and tablet....

Can't make up its mind which it wants to stand too ...

On phone it wants to RESTART BLUETOOTH... CONTINOUSLY. Grrrrrr

On Tablet it CANT FIND THE DEVICE. Grrrrrr

Haven't had any of these issues with previous Flex and charge 2.

VERY FRUSTRATING and I'm beginning to dislike FITBITS. 

[LanuzaFitbit]

Hello @Tracey08.

We're very sorry to read about the frustration this has caused you. Thanks for sharing all of those details on the situation. Let me help you figure out what is going on.

In this case I'd like to recommend that we try removing the connection from both the phone and the tablet and then reestablish it from the beginning. Please follow these steps:

1. Go into the phone and the tablet's Bluetooth settings.
2. There look for your Charge 3 and any other Fitbit devices that show up.
3. Remove them all from the list of paired devices.
4. Restart your tablet and phone.
5. Run the set up on the Charge 3 as if it was a brand new Fitbit. 

That will do the job and get it to sync properly.

Let me know if there is anything else I can help you with.

[Tracey08]

Thank you. I think it has worked. Thought I had tried all those things but maybe not in the right order.

I did what you suggested yesterday on my phone and my Charge 3 is updating quite frequently. 

Thank you for your assistance.

Tracey

[LanuzaFitbit]

Hello @Tracey08.

You are very welcome.

I'm glad to read that the steps that I recommended did work when tried in that order. I'm sure that it will continue working correctly. 

If you have the time maybe you could visit one of our Discussion boards. Lots of  topics to participate in. Perhaps you will find something that piques your interest.

Feel free to let me know if I can help yo with anything else.