Charge 3 won't sync

[SunsetRunner]

Charge 3 won't sync unless I put it on charge, then after about 10 minutes it stops and says device can't be found, this only started today 

[RicardoFitbit]

Hi @SunsetRunner, welcome to the ommunity Forums! 

Thanks for your post and for trying some steps before posting. To resolve this situation, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync?and let me know how it goes. 

Keep me posted, I'll be around if you need anything else.

[Moonphazed]

Followed all instructions 

My devices are compatible 

Still won't sync

[SunsetRunner]

I've tried everything that's been suggested a number of times, and still having the same problem. It's been working fine since I got it at Christmas, could it be an update issue?

[SunsetRunner]

I've tried everything that's been suggested numerous times and still having the same problem, it's been working fine on my phone since I got it at Christmas. 

[SunsetRunner]

I am having a similar problem.  My watch is a new purchase. I've been trying to link my watch, and it will not pair with my S6. I may return it, and go back to my Samsung Gear.  Not a good first impression using FitBit. 

[SunsetRunner]

I don't understand how it can work fine for 6 months, then they tell you your phone isn't compatible, it stinks!

[RicardoFitbit]

Hello again! It's a pleasure for me to continue providing assistance.

First, I'd like to appreciate your effort and patience troubleshooting your devices with the information that was shared on my previous post, if I was in your position I'll be certainly frustrated too. Since the steps were tried to no avail, please try the following troubleshooting steps and let me know if the issue persists. Keep in mind that a Fitbit app update for Android phones were released a few days ago, therefore, please check if you have an update available and then try the following:

1. Restart your Fitbit.
2. Please on the phone, go to Settings > Bluetooth, and remove all the connections that exist with the device. (Forget device, ignore or unpair depending on the version of the operating system of the phone).
3. Turn off the Bluetooth and restart the mobile device. 
4. When the phone is back on, turn the Bluetooth on again but please do not attempt to connect to the Fitbit from here.
5. Go on the app and try setting up the Fitbit as a new device.

I'll be around if further assistance is needed. Don't hesitate to ask me any additional questions you may have.

[Rvacha]

I did all of this and it still won't sync.  Now I can't get them to re-pair.

[SunsetRunner]

I've done all of this numerous times, sometimes it syncs but only lasts a few minutes, can you tell me why it worked fine for 6 months, but then my phone isn't compatible, surely it wouldn't have been compatible at the start!

[RicardoFitbit]

Welcome aboard @Rvacha and thanks for your reply @SunsetRunner.

@Rvacha Thanks for trying the steps from my previous posts. To further investigate, can you please let me know which mobile device are you using? Is your Charge 3 not pairing with your Fitbit account or the Bluetooth settings of your phone? Since you're experiencing setup issues, please check: Why can't I set up my Fitbit device? and let me know if the issue persists.

@SunsetRunner Your reply is appreciated. First, can you please let me know which mobile device are you using? This information wasn't specified on your previous posts. Also, what do you mean when you say that your Charge 3 syncs but it only lasts a few minutes? When a phone or tablet are not compatible with our products and services, this doesn't mean that you won't be able to use your Fitbit device at all, however, we cannot ensure that you'll not experience connection issues in the future due to Android, Fitbit app and device updates.   

I'll be around, let me know if you have more questions to answer.

[SunsetRunner]

Thanks for your response to my problem regarding my charge 3, but I have
given up on it and deleted my account. I am very disappointed with fitbit
and am now in the process of finding a different tracker.

[RicardoFitbit]

You're welcome @SunsetRunner, your prompt reply is also appreciated.

Thanks for taking the time to share your thoughts and experience with your Fitbit device, it's sad to see you go but I respect your decision. I'll be around if you need further assistance or if you need anything else.  Don't hesitate to ask me any additional questions you may have.

It was a pleasure to assist you.