Charge 3 won't sync

[pattimcgrattan]

Any suggestions?  Using an Android.

[SteveH]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

[Nichole13]

There is a known issue with syncing with the android phone. There is no ETA on the fix and I've been told that right now all you can do is keep your phone and fitbit app up to date so that when they finally resolve it will flow through.