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Charge 3 won't sync

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‎02-07-2020 07:13

‎02-07-2020 07:13

My charge 3 was synced to my app for a couple months, but a week ago stopped. I have restarted the device, reinstalled the app, messed repeatedly with the Bluetooth, made sure software is up to date and can't get my Moto to even find my device now. I have tried multiple times every day for a week and can't figure out how to reconnect it.

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‎02-09-2020 03:39

‎02-09-2020 03:39

Is your tracker still connected to your Fitbit account @Dixon6.

Removing a non syncing tracker from the Fitbit account usually will only add problems in that it almost will never fix a sync issue. 

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