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Charge 4 exercise App crash

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‎12-29-2020 00:32 - last edited on ‎01-05-2021 11:23 by Fitbit Moderator

‎12-29-2020 00:32 - last edited on ‎01-05-2021 11:23 by Fitbit Moderator

I know this has been launched before and them seemingly resolved. Had the charge 4 for a couple of weeks and just had my first crash of the exercise app mid session. I spotted it fairly quickly so was able to restart a second session but is a better solution forthcoming if, like the other users who have reported it, it becomes an occasional but frequent bug?

 

Moderator Edit: Clarified subject

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‎01-05-2021 12:27

In response to RicardoFitbit

‎01-05-2021 12:27

Android 10. Thankfully just the once so far. I did wonder if it might have
been caused by Bluetooth interference but otherwise seems to work just
fine, so might just have been random...

View best answer in original post

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3 REPLIES 3

‎01-05-2021 11:23

‎01-05-2021 11:23

Hi @Zumojuice, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please restart your Charge 4 and try the following steps to troubleshoot the Fitbit app:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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0 Votes

‎01-05-2021 12:27

In response to RicardoFitbit

‎01-05-2021 12:27

Android 10. Thankfully just the once so far. I did wonder if it might have
been caused by Bluetooth interference but otherwise seems to work just
fine, so might just have been random...
Best Answer

‎01-06-2021 15:57

In response to Zumojuice

‎01-06-2021 15:57

Your reply is appreciated @Zumojuice.

 

I'm happy to see some good news and to know that you experienced this situation just once with your Fitbit Charge 4. Please do not hesitate to contact me back if you experience the same issue again or if you have questions about anything related to Fitbit, I'll be here ready to help you. 

 

It was a pleasure to assist you, thanks for being part of the Fitbit family. 

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