help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 4 exercise map distance changed

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-23-2020 10:28 - last edited on ‎12-21-2020 19:43 by Fitbit Moderator

‎06-23-2020 10:28 - last edited on ‎12-21-2020 19:43 by Fitbit Moderator

I did a run this morning logging the exercise on my phone as my Fitbit charge 4 didnt have enough battery to run gps. When I finished the run the map on the Fitbit app said I had done 5.49km. I was just looking again this evening and now it says only 4.98km. 

I was so pleased with my time this morning...now I'm thinking I didn't even run 5k!

Is there a fix for this? Feeling very deflated now after being so happy this morning!

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
0 REPLIES 0