help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 4 is not syncing with Samsung A5

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-15-2020 23:37 - last edited on ‎08-16-2020 20:03 by

‎08-15-2020 23:37 - last edited on ‎08-16-2020 20:03 by

Hi, I have emailed several times regarding this problem but it doesnt get resolved. I need to restart my phone several times a week in order for my watch to stay synced and monthly I have to reconnect the whole device in order for it to sync. Is there any solution for this??!

 

 

Moderator edit: subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎08-16-2020 20:00

‎08-16-2020 20:00

Welcome to the Fitbit Community, @Phoenixm3.

 

I appreciate your participation in the Forums and sharing the issue you're experiencing with your Charge 4 not syncing with your Samsung A5. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. Since you've been working with our Support team regarding this issue and they have already all the details, I've sent the information you provided to them and they will be contacting you soon. Please keep an eye on your inbox. 

 

You can confirm the complete troubleshooting instructions at Why won't my Fitbit device sync?

 

I'll be around if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes