help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 4 won't pair, phone can't find it

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-13-2021 07:22 - last edited on ‎02-14-2021 16:24 by Fitbit Moderator

‎02-13-2021 07:22 - last edited on ‎02-14-2021 16:24 by Fitbit Moderator

I cannot pair my charge 4 after the battery died. any suggestion? my phone can't find it

 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

‎02-14-2021 16:24 - last edited on ‎08-18-2025 06:01 by Fitbit Moderator

‎02-14-2021 16:24 - last edited on ‎08-18-2025 06:01 by Fitbit Moderator

Hi @jboi44, welcome to the Community Forums.

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

Best Answer
0 Votes

‎02-15-2021 07:57 - edited ‎02-15-2021 07:58

In response to RicardoFitbit

‎02-15-2021 07:57 - edited ‎02-15-2021 07:58

Hi @jboi44 do you get any error messages when trying to sync? 

What error message do you see when trying to pair the tracker? 

A dead battery will not remove the tracker from your Fitbit account. 

Best Answer
0 Votes