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Charge 5 won't sync

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‎04-01-2023 06:23 - last edited on ‎04-21-2023 05:19 by Fitbit Moderator

‎04-01-2023 06:23 - last edited on ‎04-21-2023 05:19 by Fitbit Moderator

I tried manual sync.

 

Force stopped the app.

 

Turned Bluetooth on and off.

 

Restarted the fitbit itself.

 

Nothing. Anyone else having similar issues? I'm hoping it's the website but I'm not hopeful.

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎04-03-2023 07:45

‎04-03-2023 07:45

Yes, this morning nothing working, synched..have done everything i know how including help from their customer service, who are clueless. Tired of this not working, happens every couple months!  

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‎04-03-2023 08:29

In response to Shanti26

‎04-03-2023 08:29

What I did in the end was reinstall the app and it worked again.

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‎04-03-2023 10:22

In response to alphawave

‎04-03-2023 10:22

Next time, try clearing the apps cache 

Please remember that stopping the app must be done through the phone's settings 

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