Charge 6 will not pair.

[Frimmel]

Was having trouble syncing my Charge 6 with the android app on a Galaxy phone. Went through the song and dance and finally punted to trying to reset the tracker.. Finally got the app to "see" the tracker right after a fresh install of the app but then it will not connect to get the tracker to show the pairing code. Will not pair in the same way with a Charge 5 I had stopped using because of poor battery life. Several times I tried this with each tracker and freshly reinstalled copies of the app. 

Does not seem an issue with the phone's hardware/software since it pairs properly with another device. The phone also "sees" the trackers in pairing mode in the available devices list.

Any ideas on how to proceed from here? I don't want to move on to one of the larger watches. 

This is not answered. I did not mean to suggest it was. 

[RobinWalker]

My Charge 6 stopped pairing a few days ago. I have tried to synch, re-pair (no go) deleted and re-downloaded the app, switched the phone off and on, deleted the phone and tried to re-install, and nothing, NOTHING works. I have the Fitbit connected to the charger and 100% charged. I have tried it disconnected. I don’t think there is any possible step I have missed.

What on earth can I do, or do I just send it back for a refund and buy another Garmin?

[RiekoC]

Hello @Frimmel , @RobinWalker , @Harper2019 , @NovaJohn , @KimJ59  and all

Please see the Moderator's post from today (29 Oct 2024) on this thread (<-- click link). She states that the fix is rolling out in app version 4.28.2.

The app updates usually roll out in waves. Keep checking the Play Store for the update and install it when it's available for you.

If you're still seeing the syncing issue after installing the update, please let us know.

[JuanFitbit]

@RiekoC Thank you for sharing . If you need or want a direct link for the comment on that thread, use this one: https://community.fitbit.com/t5/Charge-5/Charge-5-won-t-sync/m-p/5685123/highlight/true#M70349

This one will redirect our friends directly to ManuFitbit's post. 

[Harper2019]

Not worked

Sent from Outlook for Android<>

[Frimmel]

@RiekoC @@installed the update and had the same result. Uninstalled and reinstalled and the same result again. So "no joy" for me with the latest update

[PhilipL]

@RiekoC updated app to 4.28.2 but it still does not work. The useless app cannot find my Versa 3 when I try to link it to the app. Tried all the steps listed in another post but it does no work.

[Smitty2002]

The syncing issue is only with Android phones not iPhones.  Google is trying to fix it. It has been 8 days since my charge 6 last synced. It's even losing time.

[RiekoC]

Hello @JuanFitbit 

Thank you for providing the direct link to the post.

Please see the replies after your post from yesterday. The users are reporting that version 4.28.2 didn't fix the syncing issue.

Please let support know that the issue hasn't been resolved with the 4.28.2 update.

Thank you in advance.

[Harper2019]

I did this morning

Sent from Outlook for Android<>

[KimJ59]

So did I and no luck.

[wattss]

I also am having issues.  Any recommended fixes for the issues?  This is SO frustrating! 

I verified my update is 4.28.2. However it still will not sync. Any other suggestions? This is so frustrating. Please find a fix soon.

Update did not work. Please resolve the issue, SOON!

Moderator edit - merged content for clarity

[JuanFitbit]

Hi everybody ! Thank you for your comments and feedback !   I've passed your comments to our team confirming that the issue persists ,
Our team will continue working on a solution for this . We appreciate your feedback. 

We'll be updating the threads as soon as we receive further info. 

[KimJ59]

I finally was able to get the app working. I noted that one of the
contributors tried connecting to a tablet so I gave my IPad a try. It is
not how I would choose to use the app but it will do until the bugs are
ironed out regarding connecting to my Samsung a13.

[Harper2019]

No not ideal we have all paid good money for our fitbits and there not cheap

Sent from Outlook for Android<>

[Harper2019]

Its been a week now and keep getting told 2days then 3days

Sent from Outlook for Android<>

[Harper2019]

Annoying now a week and not sorted we have all paid good money for our fitbits, any compensation for inconvenience

Sent from Outlook for Android<>

[Roschetta]

Have been trying to set my 78 year old dad's fitbit up all week. All he wants is to see his steps from walking the dog. He's resorted to using his old, strapless fitbit in his pocket because the charge will not sync despite us updating his phone, deleting and reinstalling the fitbit app, trying to pair the watch with his tablet. It's really poor service from fitbit and Google and has made me think twice about getting myself one for Christmas.  

[AlisonTB]

@JuanFitbit  Just to confirm what other users have said. The 4.28.2 update does not work.

[Gr4ndp4]

Hi, @PhilipL, If you are trying to replace another device with your Versa 3 you will have touched the icon in the top left of the Fitbit app "Today" screen>add more devices>and may now see the whirlpool of doom. If this is the case go to your phone settings>apps>Fitbit>Force stop>clear storage & cache>then restart the Fitbit app, log in & try again. This works most of the time but if you are still stuck a more drastic fix is to go to the Fitbit app as before, Force stop>clear cache & storage>uninstall>restart your phone>reload the Fitbit app>log in again & allow the settings as prompted on your phone. In my experience (I make the device change every day) this last fix works but anticipate you will need to repeat it occasionally. 

I hope this helps.

Cheers

Cheers 

[Harper2019]

Mines now saying c6 found but won't connect