Charge 6 won't download ECG PDF

[Smokingmonkey]

Fitbit charge 6 won't download ecg pdf. I tried deleting app cache. Reinstalling Fitbit app.turnimg blue tooth off and on. Hard restart of phone and watch. It shows the pdf ready to download but when I try it just gets stuck. I have a Motorola phone with Android 12. It was previously working with a charge 5 that died. I also made sure all the permissions are on.

Moderator Edit: Clarified subject

[LZeeW]

Hi @Smokingmonkey .  I moved your post to the Android app forum, a better fit for your issue.  What Fitbit app version do you have?

[Smokingmonkey]

I talked to Tech support, and still not able to download ECG PDF,s. They said that people are having this issue with Fitbit app version 4.26.1.and t wait for update 4.27.1.

[RiekoC]

Hello @Smokingmonkey 

Thank you for sharing what Support told you. According to recent Moderator posts, the app update will be rolling out in a few days. Keep checking the Play Store for the update and install it when it's available.

We'll check back to see if the update fixes the issue you're having.

[Smokingmonkey]

Updated to Fit Bit App version 4.27.1.

Unfortunately it did not fix the problem.

I am still having the same issue.

Fitbit charge 6 won't download ecg pdf. I tried deleting app cache. Reinstalling Fitbit app.turnimg blue tooth off and on. Hard restart of phone and watch. It shows the pdf ready to download but when I try it just gets stuck. I have a Motorola phone with Android 12. It was previously working with a charge 5 that died. I also made sure all the permissions are on.

[IAMSick]

I'm having the same problem. Fitbit charge 6 updated to the most recent, Samsung Galaxy s24+, unable to download the ECG report even though I see it in the list. I use this for my doctor and desperately need to have it working again.

[RiekoC]

Hello @Smokingmonkey & @IAMSick 

Thank you for letting us know that you're still not able to download the ECG PDF, even after updating to the Android 4.27 version.

I'm going to see if I can find out any more information and will report back.

[Flybit]

Hi @RiekoC I come across many of your helpful posts on here and just wanted to let you know it's appreciated!

What are the odds of the last update breaking the ability to download ECG reports and my having a doctor's appointment with 3 AFib ECGs to extract for her 😥

Anyways, I was hoping 4.27.1 was going to fix it, I'm on 4.27 but it seems it won't. How and where can I file a bug report?

[RiekoC]

Hello @Flybit 

Thank you for your kind compliment. I'm a user, like yourself, who does my best to help other users with their questions & issues.

I'm very disappointed to see that Android app update 4.27 didn't fix the issue with downloading ECG pdfs. I understand how important it is to have these when one has heart issues and needs to share them with the healthcare provider.

If you don't mind me asking, where do you get stuck in the process of downloading/sharing your ECG pdf?

The best way to submit a "bug report" is by using the Feedback option in the Fitbit app. Although you likely won't get a response, the team receives and reviews the feedback reports.

• Tap on your picture/icon in the upper right of the Today page in the Fitbit app
• Tap on Feedback
• Complete the information and submit

[IAMSick]

Same here... This was so helpful before this problem and was one of the
reasons why I've stuck with fitbit for so long. Let's get this fixed!

[Flybit]

Thanks for the info @RiekoC 

Both the 'Download ECG' and 'Share ECG' options get stuck on the "Preparing your ECG" popup which just hangs there forever.

[RiekoC]

Hello @IAMSick 

Did the issue with the ECG pdfs start after you updated your Fitbit app? Please let us know what app version you have.

Are you seeing the same problem as @Flybit , the app gets stuck at "Preparing your ECG"?

-----

Hello @Flybit 

Thank you for letting us know what you're seeing.

I'm going to see about escalating this and will report back when I have an update.

[IAMSick]

I coincidentally got a new phone recently. I moved from the Samsung Galaxy
S21+ to the Galaxy s24+. I have not been able to download any ECG report
PDFs on the new phone. I've had the new phone for about 3 weeks. So I'm not
sure if it's the new version of the app that I'm sure was downloaded on the
new phone or if it's a compatibility issue with the new phone itself... I'm
using Fitbit version 4.27. I believe it's the newest option.

When I try the "export PDF for your provider" option from the list of ECG
reports a window pops up that says downloading PDF with a "got it" button
on the bottom. Before this problem normally I would get a push notification
within seconds and able to download the PDF report. Now the push
notification never shows up and no files are appearing in any of my
folders. I basically hit the button and nothing happens.

Any ideas?

[EdmundC]

We all have a device on our wrist that is attempting to collect our pulse rate, I've verified my Charge4 accuracy for years now.  But there is no sophisticated  detection of the ECG detailed contractions, only a slight estimation, Fitbit ECG details are only an relatively minor estimate because our wrists are our arms' length away from the heart.  Basically I see the Fitbit as very helpful but only indicating the heart contraction rate accurately with some attempts to detect the contraction size, not the ECG analysis details.  If you see problems then it's much better to visit a doctor and describe the issues which a medical ECG detection via several electrodes on your your chest can ensure your health.

It's very helpful that a Fitbit displays basic data and our observations can prompt our health.

[Flybit]

Actually @EdmundC, as someone with hospital-confirmed arrhythmia, my doctor said she was impressed by the quality of the ECGs I've provided her using my Charge 6 device.

Here's one captured during arrhythmia:

[RiekoC]

Hello @IAMSick 

I suspect the problem started with version 4.26.1 and has continued with version 4.27, but also seems like it might be connected to the Android OS version.

We have another user with a similar issue in this thread (<-- click link). They are able to get the ECG pdf using their Chromebooks which are still on a previous version of the Fitbit app.

I've submitted both threads to the team for issue escalation. I'll report back when I have any updates to share.

[NicoStein]

Same sticking point for me. It had been downloading fine on my charge 6 until a couple of days ago 

---

Exactly the same problem as you describe...

"When I try the "export PDF for your provider" option from the list of ECG

reports a window pops up that says downloading PDF with a "got it" button

on the bottom. Before this problem normally I would get a push notification

within seconds and able to download the PDF report. Now the push

notification never shows up and no files are appearing in any of my

• folders. I basically hit the button and nothing happens.

[Flybit]

Buonasera @65920692 

By the little square box I assume you mean the notification bubble?

I tried that and it does show me notifications about my ECG PDFs being ready, but when I follow your instructions I get right back to the same problem, it stays stuck on the screens below.

However your post did remind me that final PDF downloads came in through push notifications and this is what seems to be broken since the last app update.

    

[Smokingmonkey]

Unfortunately this did not help.

---

This is exactly what happens to me.

[NicoStein]

Thanks a lot for sharing. This works!!

"...in the new Fitbit app I clicked on the square box in the Today tab. These are notifications and messages. In the Notifications tab I could see a whole list of "your heart rate assessment pdf is ready to view". After clicking the link I was presented with a prompt to view. 

Once this process was completed, push notifications started working when I downloaded additional ECG PDFs"

.