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Charge HR Quit Syncing

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‎02-16-2016 09:09 - edited ‎02-16-2016 10:01

‎02-16-2016 09:09 - edited ‎02-16-2016 10:01

The app can no longer find my device (Charge HR) on my Galaxy S5. It was working fine, but the last time it synced was yesterday at 11:14 am. I've charged the fitbit, restarted my phone, etc,but nothing is working. I'm also not getting any updated info on my computer. I've only had my fitbit since Christmas. Any suggestions?

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‎02-16-2016 10:21

‎02-16-2016 10:21

I've been told by fitbit they know of this issue, and their engineers are working on it.
I can get my galaxy S6 to sync after clearing the caches in my device, rebooting my phone and restarting my fitbit. Its a PITA, but I guess until they resolve this known bug, its what we need to do.
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‎02-17-2016 17:36

‎02-17-2016 17:36

Or return them...
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