help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Error tracking

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-01-2016 22:43

‎02-01-2016 22:43

My surge tracked that I walked 56 km yesterday when I really do almost 10km. The "achievement" its not real and modify my performance graphic. Can I do something to correct the error. Please let me kbow. Thank you in advance.
Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎02-02-2016 07:36 - edited ‎02-02-2016 07:36

‎02-02-2016 07:36 - edited ‎02-02-2016 07:36

Hey there, @Emrch! Welcome to the family! Unfortunately there is no way to delete this steps. I suggest you to adjust your stride length to make all your information more accurate. And please tell me with what device are you comparing this information? 

 

Keep me posted! 

Solange | Community Moderator, Fitbit

View best answer in original post

Best Answer
5 REPLIES 5

‎02-02-2016 07:36 - edited ‎02-02-2016 07:36

‎02-02-2016 07:36 - edited ‎02-02-2016 07:36

Hey there, @Emrch! Welcome to the family! Unfortunately there is no way to delete this steps. I suggest you to adjust your stride length to make all your information more accurate. And please tell me with what device are you comparing this information? 

 

Keep me posted! 

Solange | Community Moderator, Fitbit
Best Answer

‎02-08-2016 14:27

In response to SolangeE

‎02-08-2016 14:27

Thank you very much, Solange!! You rock! 

 

Best Answer

‎02-09-2016 06:09

In response to Emrch

‎02-09-2016 06:09

Hey, @Emrch! I'm glad that I was able to help! 

 

I invite your to check out our Discussion boards, they are full of cool things to learn and discuss with awesome Fitbit friends! Feel free to comment and contribute with your knowledge and experience. Robot wink

Solange | Community Moderator, Fitbit
Best Answer
0 Votes

‎02-17-2016 16:49

‎02-17-2016 16:49

Can anyone help with my query regarding sleep not tracking?
Sorry to hijack this thread
Best Answer
0 Votes

‎02-17-2016 18:27

In response to Shambo2016

‎02-17-2016 18:27

@Shambo2016 Welcome, what tracker do you use, and have you manually entered a sleep record to check to see if the Fitbit is not tracking, or not displaying the data.?

 

Get back to the forum so we can help.

 

 

Colin:Victoria, Australia
Ionic (OS 4.2.1, 27.72.1.15), Android App 3.45.1, Premium, Phone Sony Xperia XA2, Android 9.0
Best Answer
0 Votes