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Charge HR and Alta won't sync

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‎12-25-2016 18:55

‎12-25-2016 18:55

I have a charge HR it wasn't syncing to my phone I tried all the troubleshooting still wouldn't work. For Christmas I got a new fitbit alta I am having the same issues I got it set up and it was syncing for the first few hours and now it won't sync at all I tried all the trouble shooting with this as well. I am now starting to think it is my phone I have a Samsung Galaxy 6 edge. I have also Uninstalled the app to see if that would work that didn't either. I am have no luck. Does anyone have an suggestions...? 

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‎12-26-2016 16:33

‎12-26-2016 16:33

@Krista1987 Thanks for joining the Fitbit Community! That is very strange! It should sync with the Samsung Galaxy 6 Edge. Please do the following:

 

  • Make sure you have updated the Fitbit app to its latest version. 
  • Log out from the Fitbit app.
  • Reboot your phone.
  • Log back in to the Fitbit app.

Then, follow the instructions on this syncing master post to get it to sync! 

 

Try that out and let me know how it goes! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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