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@Rhondamk Welcome to the Fitbit Community! I was checking the list of supported devices and the LG5G is not listed as a supported device.
iI was making some research on the Feature Suggestions Board and was able to find this suggestion which is asking for that mobile device to be added to the list. Feel free to add your vote to the idea.
In the meanwhile, you can use a computer to sync your Alta or a different smartphone from the list.
Let me know how it goes! ![]()