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Charge HR has stopped syncing to Galaxy S6 phone

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‎11-26-2016 16:34 - edited ‎11-26-2016 16:37

‎11-26-2016 16:34 - edited ‎11-26-2016 16:37

My tracker was doing fine until about a week ago. It will still sync with my Android tablet but will no longer sync with my phone. I'm running G920VVRS4CP12 on the phone. Sometimes after syncing with my tablet it will sync with the phone. But I don't carry my tablet around during the day.
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‎11-28-2016 04:16

‎11-28-2016 04:16

Welcome to the Community @SunsetRunner. If your tracker is not connecting with your phone, I recommend following our syncing troubleshoot, after these steps your tracker should sync properly.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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