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Charge HR hasnt synced since Aug 17

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‎09-11-2018 08:39

‎09-11-2018 08:39

I have updated to the newest version of the app on my Galaxy S5.  My FitBit is keeping the date but is wrong on the time.  In example,  it is currently 10:36 AM but the FitBit shows 3:17 AM. I have tried all the recommendations I have found on these threads.  I have turned the FitBit off, taken off Bluetooth, deleted the app, tried replacing the HR on the Dashboard.  Nothing has worked.  The phone Bluetooth never finds the fitbit, but it can find all my other devices. I have tried for weeks  hoping a new update would resolve this issue. I really miss using my FitBit! 

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‎09-12-2018 11:49

‎09-12-2018 11:49

@Peaches508 A warm welcome to our Community! Sorry to hear that your tracker isn't syncing with your phone and thank you for troubleshooting this issue. Try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and tracker again.

 

Let me know how it goes!

Alvaro | Community Moderator

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