Charge HR having multiple issues

[Jam22016]

Hi. My Charge HR was working awesome until Monday night. I took it off to charge it. I don't know if it got bumped while on the charger or what. All of a sudden an error message (didn't catch the number) flashed across the display of the Charge HR (not the app). Now it has the wrong date, wrong time, says it is syncing to my phone and then none of the data gets stored and now it won't pair with the bluetooth on my Samsung Galaxy Note 4. I have tried deleting the app off my phone and redownloading, I have tried the factory reset, I have tried shutting down the fitbit itself while on the charger. I don't know what to do. I love my Charge HR and I actually miss being able to do challenges with my friends because the data won't save. Any help would be appreciated.

[Odyssey13 · Accepted solution]

Welcome to the forums @Jam22016

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