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Charge HR not Syncing

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‎09-06-2016 05:23

‎09-06-2016 05:23

My HR is not synching. Last sync was Sunday at 15:19. I have the Samsung Galaxy 5 and the software version is up to date. These are the things I have tried 

  • turning bluetooth on and off
  • forcing stop on the app
  • uninstalling the app and reinstalling 
  • reset my fitbit by plugging in to the computer

Is there anything else I can do? Or is this a problem since the latestet update. I seem to remember doing an app update on Sunday. 

Best Answer
1 REPLY 1

‎09-06-2016 22:39

‎09-06-2016 22:39

Wonderful troubleshooting

 

Feel free to check out the Fitbit Article regarding not being able to sync the tracker.

 

https://help.fitbit.com/articles/en_US/Help_article/1866

Hope it helps

 

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