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Charge HR not connect/sync with Galaxy 6

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‎02-03-2017 15:47 - last edited on ‎02-06-2017 03:52 by Moderator Alum

‎02-03-2017 15:47 - last edited on ‎02-06-2017 03:52 by Moderator Alum

I have been through the troubleshooting steps multiple times but my HR will not connect or sync to my Galaxy 6 since yesterday. Versions are up to date, bluetooth and location are on. Restarted phone and fitbit, uninstalled/reinstalled app all multiple times. 

 

 

Moderator Edit: Updated Subject For Clarity.

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4 REPLIES 4

‎02-06-2017 03:41

‎02-06-2017 03:41

Hi @whdfc2005, good to see you've joined to our Fitbit Community. I recommend to review the following post: Having trouble syncing? (here's how to fix this). You might find some similar steps from what you have tried but give it a try on this recommendations to cover all the possible solutions.

 

Let me know how it goes. I'll be around in case  the issue still persists.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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‎02-06-2017 03:54

‎02-06-2017 03:54

Mine is doing the same since yesterday..will not sync or update..did all restarts still wont sync or connect

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‎02-06-2017 08:04

In response to RobertoME

‎02-06-2017 08:04

I double-checked and I am meeting all the requirements in that post. 
Strangely, my device synced 1 time since Thursday on yesterday morning, when I wasn't even trying to sync it. It will not sync since then, despite repeating the TS steps. 
What now?


Sent from my Sprint Samsung Galaxy S® 6.
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‎02-07-2017 06:38

In response to whdfc2005

‎02-07-2017 06:38

Well, it randomly synced for a short time yesterday and then stopped syncing again. Repeated TS steps, but no success, and as of this morning, the device will not even hold the correct time anymore! 

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