10-28-2016 18:10
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Jogger
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10-28-2016 18:10
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My Charge HR stopped syncing with my app yesterday afternoon. Today I went through all of the troubleshooting steps, including uninstalling and reinstalling the app, turning off and on settings on my phone, and a few other things. I did get the charge HR to sync with my PC, and my Bluetooth on my phone is working with other devices, so I have to think that the app is the culprit.

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10-31-2016 07:02
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Moderator Alum
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10-31-2016 07:02
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Welcome to the Community @Avendarius. Thanks for troubleshooting this inconvenience by yourself. If your tracker is not syncing, I recommend following our syncing troubleshoot. After these steps your tracker should sync without an inconvenience.
Let me know how it goes.

10-31-2016 14:12
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Jogger
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10-31-2016 14:12
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Good Day,
What ultimately seemed to have worked is removing the device from my
account/app and re-adding it.
What ultimately seemed to have worked is removing the device from my
account/app and re-adding it.

