help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge HR not syncing with app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-28-2016 18:10

‎10-28-2016 18:10

My Charge HR stopped syncing with my app yesterday afternoon. Today I went through all of the troubleshooting steps, including uninstalling and reinstalling the app, turning off and on settings on my phone, and a few other things. I did get the charge HR to sync with my PC, and my Bluetooth on my phone is working with other devices, so I have to think that the app is the culprit.
Best Answer
0 Votes
2 REPLIES 2

‎10-31-2016 07:02

‎10-31-2016 07:02

Welcome to the Community @Avendarius. Thanks for troubleshooting this inconvenience by yourself. If your tracker is not syncing, I recommend following our syncing troubleshoot. After these steps your tracker should sync without an inconvenience.

 

Let me know how it goes. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎10-31-2016 14:12

In response to AlejandraFitbit

‎10-31-2016 14:12

Good Day,

What ultimately seemed to have worked is removing the device from my
account/app and re-adding it.
Best Answer
0 Votes